Virgin Australia flight crews told to stop using "mate" in business class
Skift Take
While it's lovely to see Richard Branson's employees getting etiquette lessons, you have to wonder why "mate" is still considered acceptable for coach class.
Australian cabin crew are being given etiquette training in the hope that they will stop calling passengers “mate”.
The term is popular among Australians as it refers to a revered kinship, or “mateship” that some claim has historical roots.
But Virgin Australia considers the
