4-Hour Waits at Immigration and $27 Hot Water: Has American Hospitality Lost the Plot?
Skift Take
There's a worrying trend in American hospitality: Travelers coming to the U.S. from abroad often encounter sloppiness, rudeness, and ineptitude in stereo sound.
On Experience
Colin Nagy is a marketing strategist and writes on customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. You can read all of his writing here.Last year, Dubai Airports CEO Paul Griffiths landed at JFK and it took him four-and-a-half-hours to get through immigration.
Griffiths oversees an airport that is the model of efficiency: I generally make it through in less than 10 minutes.
"If anyone from JFK is listening and would like a bit of free consultancy, you know where I am,” joked Griffiths when he shared the story on a morning radio show in Dubai.
Griffiths’ anecdote puts the spotlight on a worrying trend in American hospitality: Travelers coming to the U.S.
