Colin Nagy

The U.S. government has had nearly 15 years to figure out how to fund and staff the TSA. It's still failing.

The paper and ink we carry with us across borders also holds a lot of other curiosities.

Platforms for discovery of food and experiences can be a double-edged sword, and play us back more of the same.

Airlines are in the process of radically rethinking their premium class offerings. They should not forget about the next generation of passengers.

Sometimes generosity and taking care of your most loyal customers gives a halo that is not immediately visible, but can have long-term benefits and end up saving your skin.

Modern consumers will naturally move towards the ideas that best fit with the way they travel now. Hospitality brands that can keep up will reap rewards.

There have been so many startups trying to solve problems of frequent flyers and found little success. Surf Air's modest yet competent approach may be the solution some have been looking for.

Executing well from basic data points can win the day in customer service.

It is a delight to witness a hotel arrival that hums with quiet efficiency and professionalism.

Flying to Europe from the east coast is almost always a pain, but Finnair may be the analgesic.