TripAdvisor Debuts Facebook Messenger Chatbot for User-Generated Recommendations
Skift Take
If your company doesn't have an artificial intelligence-fueled chatbot, the odds are you will one day. Is your company going to sit out this trend like so many procrastinators, or resource-constrained companies, did when the first crop of mobile apps appeared? History does have a habit of repeating itself but it doesn't have to.
Combining artificial intelligence, user-generated content and messaging capabilities, TripAdvisor has launched a chatbot on Facebook Messenger that provides recommendations for restaurants, attractions, hotels and flights.
While TripAdvisor makes its recommendations within its chatbot on Facebook Messenger, the booking part takes place on TripAdvisor.com.
If you chat with TripAdvisor on your mobile device, asking about the best vegetarian restaurants in San Juan, Puerto Rico, you get a list of 10 dining recommendations, replete with photos, a ranking, information on the pricing and cuisine, an
