Artificial Intelligence Is Coming to Corporate Booking Tools
Skift Take
Corporate-booking technology vendors Serko and Concur plan to add natural language bots to their tools. Other players are likely to follow.
Serko, a corporate travel booking and expense management business, is like a baby, Kiwi version of Concur, the SAP-owned technology company that is a developer of software that help businesses manage travel expenses.
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Serko's travel booking tool is used by more than 60 percent of enterprise businesses in Australia and New Zealand. The world's largest travel management companies (namely, BCD Travel, American Express Global Business Travel, Carlson Wagonlit Travel, and Hogg Robinson Group) all resell Serko's tool to their customers in Asia Pacific. Flight Centre, operating under its Corporate Traveller and Flight Center Business Travel brands, also does.
So it is of regional significance that Serko plans to unveil a fresh travel-and-expense management platform with artificial intelligence (AI) baked in.
In July 2017, the company will release a corporate online booking user interface as an optional premium solution alongside its booking tool for its 3 million users. This Zeno tool uses AI to be able to interpret natural language queries and simplify self-managed travel bookings.
Zeno builds on the predictive booking mobile app for iPhone and Android that Se
