Articles tagged “SkiftX Showcase: Technology”

Region by region, travel will reemerge in phases. Travel advertisers can reconnect with customers through targeted messaging that acknowledges health and safety concerns and empathizes with the pent-up desire to venture out from local to regional travel experiences.

Looking toward Covid-19 recovery, health and safety have become top priorities for all sectors of the travel industry, especially hospitality. To help ensure guest confidence, hotels must manage new protocols while working with leaner staffs, making smart hotel management software more critical than ever.

Enterprise hotel and restaurant companies are facing many challenges right now due to the Covid-19 pandemic. But one upside is that it’s accelerating the usage of new technologies that make it easier to provide a more seamless consumer experience powered by data. Fortunately, these new tech tools are likely here to stay.

Virtually all industries have seen a rise in contactless payments due to new health and safety measures around Covid-19. For travel suppliers, supporting personalized touch-free payment experiences has increasingly become a benchmark for success.

With people spending more time at home — perusing social media on their mobile devices while dreaming about their next trip — travel brands have an opportunity to get customers booking again by creating compelling discovery and trip-planning experiences.

Border closures, flight cancellations, and a host of Covid-19-related restrictions have made consumers less confident about flying. New technologies such as contactless hotel and meal vouchers can help airlines manage flight disruptions more efficiently, thereby easing traveler distress, strengthening brand loyalty, and helping the industry rebound.

In this report, Skift and Amazon Web Services explore the state of digital transformation in the travel and hospitality sector, providing a benchmark for executives to follow as they gauge their own progress with this critical discipline.

The Covid-19 pandemic has shown that travel brands need to rethink consumer trust and loyalty to adapt to the new normal and truly deliver the personalized experiences that today’s customers expect. The stakes are higher than ever.

In this video from the 2020 Skift Loyalty Summit, we learn about the results of a Covid-19 travel outlook from ICF Next, along with insights into how travel executives can adapt their loyalty strategies to help assist with Covid-19 recovery.

The Covid-19 crisis is creating an unprecedented challenge for the hotel industry. Despite the challenges, there's also a growing feeling of resolve emerging from executives, employees and stakeholders: what steps will those in the industry need to take to place it on the path to recovery?