Airbnb’s AI Plan: No Chatbot, More Personalization
Skift Take
While many other travel companies have released AI chatbots, Airbnb determined that they're not good enough.
Airbnb is still working on integrating AI throughout its app, but it won’t include an AI chatbot for trip planning – at least not yet.
Dave Stephenson, chief business officer for Airbnb, said the short-term rental giant worked with OpenAI to develop a chatbot for users.
“We were not satisfied with it,” Stephenson said Thursday during the Phocuswright conference in Phoenix. “I think the tools in the interface right now — using chat as a method to plan a trip — we just don't think it’s actually sufficient, and it didn't actually meet our design criteria.
