Articles tagged “guest experience”

Today’s travelers seek out cultural experiences, often choosing destinations that spark their curiosity. Hotel brands that empower guests to imagine themselves as locals will be well on their way to providing truly authentic cultural immersion.

How can hoteliers choose the right tech partnerships amid a plethora of options? A new study from ZS and the American Hotel and Lodging Association (AHLA) provides insights on how to select partnerships strategically and make informed tech investments that achieve results.

Minor Hotels is transforming its Anantara brand, spreading its traditional resort-focused roots in Asia, and growing an urban luxury hotel portfolio in Europe.

To remain competitive and optimize revenue, hoteliers need to think like retailers and shift their focus from filing rooms to providing unique guest experiences. True hospitality is about more than just providing a place to stay.

Gen Z has made boasting about good sleep its most recent flex. And the travel sector has followed suit, using science to cater to vacationers of all ages looking to get some precious shut-eye.

Good news for anyone who dislikes talking to hotel staff about service requests. But let's hope that hotel companies don't abuse the privilege and have AI spamming guests with messages throughout a stay.

Moxy Hotels has partnered with digital astrology platform Sanctuary to provide users with personalized travel recommendations based on the stars.

In episode ten of the Skift Ideas Podcast, Colin Nagy is joined by Ho Ren Yung of Banyan Group for a conversation around crafting spaces and experiences that seamlessly blend luxury, sustainability and wellbeing to shape an unparalleled guest experience.

Spotify and Delta Air Lines have launched a new video series as part of their on-going partnership.

Emirates is set to introduce a selection of new vegan dishes onboard its aircraft and at lounges later this year, due to a 40% increase in customer demand for plant-based…